Difference between revisions of "Telma"

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'''Telma is a mobile phone and internet connection service provider in Madagascar, including fixed mobile internet access. In 2010 Telma launced MVola, a service to send and receive money transfers via the phone even for those who do not have bank accounts.'''
+
'''Telma (Telecom Malagasy) is the national Telecom provider in Madagascar, offering a wide variety of phone and internet access subscriptions including banking services to send and receive money transfers via the phone even for those who do not have bank accounts.'''
  
−
[[File:Antananarivo_035.jpg|600px]]
+
{| class="imageTable"
 +
|-
 +
|colspan="3" | [[File:Telma 001.jpg|600px]]
 +
|-
 +
|[[File:Telma 002.jpg|196px]]
 +
|align="center"|[[File:Antananarivo_035.jpg|196px]]
 +
|align="right"|[[File:Telma 003.jpg|196px]]
 +
|-
 +
|}
  
−
 
+
'''Telma'''<br>
−
'''Telma Fixed'''<br>
 
 
Siège Social Alarobia<br>
 
Siège Social Alarobia<br>
 
101 Antananarivo<br>
 
101 Antananarivo<br>
−
B.P. 763<br>
+
B.P. 13 Bis - RC Antananarivo N° 2006 B 00601<br>
−
RC N° 2003 B 00894 Antananarivo<br>
+
 
−
Tel: +261 (0)20 2542705  
+
Telma Fixed: +261 (0)20 2542705
 +
 
 +
Customer service email: [mailto:service.client@telma.mg service.client@telma.mg]<br>
 +
Website: [http://www.telma.mg www.telma.mg]
 +
 
 +
'''MVola''' - Mobile Money:<br>
 +
* Tel (subscribers): 807<br>
 +
* Tel (merchants): 803
 +
 
 +
Email: [mailto:mvola@telma.mg mvola@telma.mg]<br>
 +
Website: [http://www.mvola.mg mvola.mg]
 +
 
 +
== Recharging Telma cards ==
 +
 
 +
Credit for pre-paid Telma accounts can be recharged at Telma shops or via resellers, or by using scratch cards which are sold everywhere in the country. Using scratch cards, the credit is reacharged directly with the phone or via Telma's website at https://www.telma.net/recharge/web/recharge/
 +
 
 +
[[File:Telma scratch cards.jpg]]
 +
 
 +
Using Telma's website, when a recharge action succeeded, the site's response is <font color="green">La ligne xxx a été rechargée de Ar. Telma vous remercie</font>. When failed, if entering the wrong code for example, the error message returned is <font color="red">technical operation failed – UCIP Error</font>.
 +
 
 +
Note that numbers for pre-paid Telma accounts expire unless they are used or recharged within a 100-day period. Once expired, and unless the number used has been taken over by a new subscriber, the original number may be restored by completing the relevant form at one of Telma's main sales offices.
 +
 
 +
== Information and reacharge codes ==
 +
 
 +
Add calling credit: dial #321*xxx# where xxx is the code from the recharge card.
 +
 
 +
Check calling credit balance: dial #357#
 +
 
 +
Buy data (from calling credit): dial #322# then select bundle.
 +
 
 +
Check data balance: dial #358#
 +
 
 +
Find own number: #120#
 +
 
 +
Check credit of internet package:
 +
 
 +
#359# ....
 +
 
 +
More at http://www.telma.mg/particuliers/mobile/services_infos_credit_numero_recharge.htm
 +
 
 +
== MVola codes and procedures ==
 +
 
 +
To make an MVola payment, it is necessary to have the phone set up with an MVola account and fill it up with some credit at any Telma office or kiosk. To then make an MVola payment to a holder of another Telma number, dial:
  
−
'''Telma Mobile'''<br>
+
#111*1*2#
−
Siège Social Alarobia<br>
+
 
−
101 Antananarivo<br>
+
Screen #1:
−
B.P. 13 Bis - RC Antananarivo N° 2006 B 00601<br>
+
 
−
Tel: +261 (0)20 2542705
+
Entre numero de tel Destinataire ou:
 +
0 Entrer numero
 +
5 Mvola Eparge
 +
6 Rembourser une Avance
 +
9 Reportoire MVola
 +
|_____________________
 +
        CANCEL    SEND
 +
 
 +
(enter recipient's Telma number)
 +
 +
Screen #2
 +
 
 +
Entrer montant
 +
|_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #3
 +
 
 +
Description du Transfert
 +
|_____________________
 +
        CANCEL    SEND
 +
     
 +
Note: A full description is not possible, only a single reference number or single letter.
 +
 
 +
Screen #4
 +
 
 +
Pour accepter le transfert de 150 000 Ar vers Name recepient (034 ....)., Entrer code secret:
 +
 +
|_____________________
 +
        CANCEL    SEND
 +
 +
Screen #5
 +
 
 +
  Votre transaction a reuissi, por enregistrer 034.... dabs votre
 +
  repertoire MVola, Entrer le nom correspondent ou ignorer
 +
 
 +
  |_____________________
 +
        CANCEL    SEND
 +
 
 +
Payment has gone through. Click CANCEL. An SMS will be received confirming the payment.
 +
 
 +
Find the balance of your MVola account:
 +
 
 +
#111*1*6*1*????#
 +
 
 +
(replace ???? with your secret code)
 +
 
 +
An SMS with the balance will be received. Click CANCEL at the next screen.
 +
 
 +
Note: For security reasons, switch off mobile data and Wi-Fi when performing any MVola actions.
 +
 
 +
=== Send internet access credit to another number using MVola ===
 +
 
 +
Dial:
 +
 
 +
#111#
 +
 
 +
Screen #1
 +
 
 +
TELMA et MOI
 +
1 MVOLA
 +
2 Services TELMA
 +
3 Promotion
 +
4 Se divertir
 +
5 Banques et Micro-Finances
 +
6 Mon identite
 +
7 Configurer mon mobile
 +
 +
1_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #2
 +
 
 +
MVOLA
 +
1 Acheter Credit ou Offre Telma
 +
2 Transferer argent (vers toute destination)
 +
3 MVola Avance ou Epargne
 +
4 Retrait d'argent
 +
5 Paiment Factures & Partenaires
 +
# Page suivante
 +
 +
1_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #3
 +
 
 +
ACHETER CREDIT OU OFFRE TELMA
 +
1 Credit pour omn numero
 +
2 Credit pour autre numero
 +
3 Recharge Moon & Hotspot Wifi
 +
4 Offre pour mon numero
 +
5 Offre por autre numero
 +
 
 +
5_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #4
 +
 
 +
Entrer numero tel.: (Saisir 9 pour afficher le reportoise MVola)
 +
 +
  034..._______________
 +
        CANCEL    SEND
 +
 
 +
Screen #5
 +
 
 +
ENVOYER UNE OFFRE
 +
1. MORA (VOIX-SMS-INTERNET)
 +
2. FIRST (VOIX-SMS-INTERNET)
 +
3. YELLOW (SMS-INTERNET)
 +
4. TELMA Net (INTERNET)
 +
 +
4_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #6
 +
 +
TELMA Net (INTERNET)
 +
1 . NET JOURNALIER)
 +
2 . NET HEBDOMADAIRE
 +
3 . NET MENSUEL (<10 Go)
 +
4 . NET MENSUEL + (>=10 Go)
 +
5 . NET PAYER MENSUALITIES EN AVANCE
 +
 +
3_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #7
 +
 
 +
NET MENSUEL (<10 Go)
 +
1 . NET ONE MONTH 250 Mo (10000 Ar)
 +
2 . NET ONE MONTH 500 Mo (15000 Ar)
 +
3 . NET ONE MONTH 2 Go 25000 Ar)
 +
4 . NET ONE MONTH 3 Go (50000 Ar)
 +
# Page suivante
 +
 +
3_____________________
 +
        CANCEL    SEND
 +
 
 +
Screen #8
 +
 
 +
Pour accepter d'acheter l'offre NET
 +
ONCE MONTH 2 Go d'un montant de
 +
25000Ar pour 034 .... depuis votre
 +
compte MVola
 +
 
 +
****__________________  <- secret code
 +
        CANCEL    SEND
 +
 
 +
Screen #9
 +
 
 +
L'offre de 034 80 740 74 a bien ete changee
 +
en NET ONCE MONTH 2 Go. Telma toujours
 +
plus pour vous
 +
                  OK
 +
 
 +
 
 +
Confirmation received by SMS:
 +
 
 +
L'achat d'un Credit Telma de
 +
25 000 Ar reussi. Votre nouveau
 +
solde MVola est de ... Ar.
 +
Ref: ...
 +
 
 +
Codes can be stringed together and saved in the address book of a phone to renew subscriptions in one call action to the number of the same SIM or for a number on a second device and SIM and external number, such as a tablet or PC which typically do not have a SIM dialing pad.
 +
 
 +
This example string will add a 2GB week-long mobile internet access data credit to a external number:
 +
 
 +
#111*1*1*5*0346630956*4*2*3*????# <-- replace ???? with a four-digit secret code.
 +
 
 +
Or if you don't want to save the secret Mvola code in yuur address book, end the sequence in the saved string before the last step, for example:
 +
 
 +
#111*1*1*5*0348074074*4*2*3#
 +
 
 +
== History and key events ==
 +
 
 +
Telma's history dates back to '''1896''' when the first phone line was installed in [[Antananarivo]].
 +
 
 +
'''1904''', the first phone boxes were made available in the capital.
 +
 
 +
It was however not until '''1971''' that the first international call was made.
 +
 
 +
With advent of the digital revolution in '''1995''' the internet arrived in Madagascar, initially limited to a slow satellite connection.
 +
 
 +
'''1996''', Telma provided the infrastructure for the launch of [http://www.orange.mg Orange] and in '''1997''' for [http://africa.airtel.com/wps/wcm/connect/africarevamp/Madagascar Airtel].
 +
 
 +
'''2000''', a [https://en.wikipedia.org/wiki/Very-small-aperture_terminal VSAT] system was installed improving connectivity.
 +
 
 +
'''2004''', Telma was privatised.
 +
 
 +
'''2005''', ADSL was launched and fixed wireless ([https://en.wikipedia.org/wiki/Code-division_multiple_access CDMA]) soon followed.
 +
 
 +
'''2006''', Fiber Optic lines were installed in the capital, and 'Telma Mobile' was launched. In '''2008''' the National Backbone in Fiber Optics was etablished. The same year, Telma reached one million subscribers!
 +
 
 +
Thereafter in '''2008''', mobile internet became available and in '''2009''' the country's first 3G+ network was introduced, paving the way for the oncoming mobile internet revolution.
 +
 
 +
'''2010''', Telma connected with [https://en.wikipedia.org/wiki/EASSy EASSy], the Eastern Africa Submarine Cable System, now providing the country with high-speed access via the African continent.
 +
 
 +
In the same year, Telma launched [http://www.mvola.mg MVola], the country's first mobile banking service in Madagascar. Thereafter, Telma's highly popular low-cost package [http://www.telma.mg/particuliers/mobile/telma_mora.htm M'Ora] was launched.
 +
 
 +
'''2011''', the MADAREN network connected high schools and universities directly with the National Backbone.
 +
 
 +
In the same year, MVola and Western Union partnered to make international bank transfers possible via mobile phones.
 +
 
 +
Since '''2012''' Telma extended their mobile payment system to allow for water and electricity bills to be paid by the local population.
 +
 
 +
'''2013''', the Northern Backbone was launched with Fiber Optic cables. The first low cost US$ 100 tablet and 'Telma Star' smartphone were introduced.
 +
 
 +
'''2015''', Telma lanched the Southern Backbone as well as The [[Nosy Be]] Backbone with fiber optic lines. In the same year, 4G mobile internet was made available nationwide.
 +
 
 +
'''2016''', National Fiber Optic cables were upgraded. Launch of first 4G smartphone priced at $US 70. Launch of Telma in [https://en.wikipedia.org/wiki/Comoros Comores].
 +
 
 +
'''2017''', Payment of taxes made possible via MVola. Telma Sekolo (school) project begins construction of 50 schools across Madagascar.
 +
 
 +
{{wide image|Telma timeline 1896-2017.jpg|1500px}}
 +
 
 +
== TELMA Foundation ==
  
−
Customer service email: [mailto:service.client@telma.mg service.client@telma.mg]
+
The TELMA Foundation, created in 2008, was set up by the TELMA Group to help Madagascar with its social and environmental challenges. The organisation became recognised as a public service in 2011 and was
 +
awarded Best Humanitarian Actor in Madagascar in 2013 by United Nations. For more information, visit http://www.telma.mg/fondation and https://www.facebook.com/FondationTelma
  
 
== More information ==
 
== More information ==
  
−
* [http://www.broadcastnewsroom.com/article/Telma-Speeds-Content-Delivery-for-Madagascar-With-PeerApp--2283172 Telma Speeds Content Delivery for Madagascar With PeerApp] broadcastnewsroom.com Novemver 2012
+
* [http://www.broadcastnewsroom.com/article/Telma-Speeds-Content-Delivery-for-Madagascar-With-PeerApp--2283172 Telma Speeds Content Delivery for Madagascar With PeerApp] broadcastnewsroom.com November 2012
−
 
 
−
* http://www.telma.mg/particuliers/internet/3g.htm
 
  
 +
* http://www.telma.mg/particuliers/pointvente/index.php - Shops in Madagascar
 +
* http://www.telma.mg/particuliers/couverture/index.htm - National coverage
 +
* http://www.telma.mg/indexpro.php - business packages
 
* [http://www.mvola.mg MVola.mg] Telma's mobile payment system  
 
* [http://www.mvola.mg MVola.mg] Telma's mobile payment system  
−
 
+
** [[Media:Fiche_Produit_MVola_to_Bank_BNI_v1.2.pdf|Fiche_Produit_MVola_to_Bank_BNI_v1.2.pdf]] / [[MVola to Bank BNI]]
 
* [http://news.smh.com.au/breaking-news-technology/madagascar-connected-to-eassy-fiber-optic-cable-20100321-qnlc.html Madagascar connected to EASSy fiber optic cable] - news at Sydney Morning Herald (smh.com.au) March 21, 2010
 
* [http://news.smh.com.au/breaking-news-technology/madagascar-connected-to-eassy-fiber-optic-cable-20100321-qnlc.html Madagascar connected to EASSy fiber optic cable] - news at Sydney Morning Herald (smh.com.au) March 21, 2010
 +
* http://www.telma.mg/images/pdf/Telma_corporate_review_2012-2014_en.pdf (English)
 +
* http://www.telma.mg/pdf/CORPOrate_REVIEW2016.pdf (French)
 +
* https://fr.wikipedia.org/wiki/TELMA
 +
__NOTOC__

Latest revision as of 06:06, 25 April 2022

Telma (Telecom Malagasy) is the national Telecom provider in Madagascar, offering a wide variety of phone and internet access subscriptions including banking services to send and receive money transfers via the phone even for those who do not have bank accounts.

Telma 001.jpg
Telma 002.jpg Antananarivo 035.jpg Telma 003.jpg

Telma
Siège Social Alarobia
101 Antananarivo
B.P. 13 Bis - RC Antananarivo N° 2006 B 00601

Telma Fixed: +261 (0)20 2542705

Customer service email: service.client@telma.mg
Website: www.telma.mg

MVola - Mobile Money:

  • Tel (subscribers): 807
  • Tel (merchants): 803

Email: mvola@telma.mg
Website: mvola.mg

Recharging Telma cards

Credit for pre-paid Telma accounts can be recharged at Telma shops or via resellers, or by using scratch cards which are sold everywhere in the country. Using scratch cards, the credit is reacharged directly with the phone or via Telma's website at https://www.telma.net/recharge/web/recharge/

Telma scratch cards.jpg

Using Telma's website, when a recharge action succeeded, the site's response is La ligne xxx a été rechargée de Ar. Telma vous remercie. When failed, if entering the wrong code for example, the error message returned is technical operation failed – UCIP Error.

Note that numbers for pre-paid Telma accounts expire unless they are used or recharged within a 100-day period. Once expired, and unless the number used has been taken over by a new subscriber, the original number may be restored by completing the relevant form at one of Telma's main sales offices.

Information and reacharge codes

Add calling credit: dial #321*xxx# where xxx is the code from the recharge card.

Check calling credit balance: dial #357#

Buy data (from calling credit): dial #322# then select bundle.

Check data balance: dial #358#

Find own number: #120#

Check credit of internet package:

  1. 359# ....

More at http://www.telma.mg/particuliers/mobile/services_infos_credit_numero_recharge.htm

MVola codes and procedures

To make an MVola payment, it is necessary to have the phone set up with an MVola account and fill it up with some credit at any Telma office or kiosk. To then make an MVola payment to a holder of another Telma number, dial: 

#111*1*2#

Screen #1: 

Entre numero de tel Destinataire ou:
0 Entrer numero
5 Mvola Eparge
6 Rembourser une Avance
9 Reportoire MVola 
|_____________________
        CANCEL    SEND

(enter recipient's Telma number)

Screen #2 

Entrer montant
|_____________________
        CANCEL    SEND

Screen #3 

Description du Transfert
|_____________________
        CANCEL    SEND

Note: A full description is not possible, only a single reference number or single letter.

Screen #4 

Pour accepter le transfert de 150 000 Ar vers Name recepient (034 ....)., Entrer code secret:

|_____________________
        CANCEL    SEND

Screen #5 

 Votre transaction a reuissi, por enregistrer 034.... dabs votre
 repertoire MVola, Entrer le nom correspondent ou ignorer
 
 |_____________________
        CANCEL    SEND

Payment has gone through. Click CANCEL. An SMS will be received confirming the payment.

Find the balance of your MVola account: 

#111*1*6*1*????#

(replace ???? with your secret code)

An SMS with the balance will be received. Click CANCEL at the next screen.

Note: For security reasons, switch off mobile data and Wi-Fi when performing any MVola actions.

Send internet access credit to another number using MVola

Dial: 

#111#

Screen #1 

TELMA et MOI
1 MVOLA
2 Services TELMA
3 Promotion
4 Se divertir
5 Banques et Micro-Finances
6 Mon identite
7 Configurer mon mobile

1_____________________
        CANCEL    SEND

Screen #2 

MVOLA
1 Acheter Credit ou Offre Telma
2 Transferer argent (vers toute destination)
3 MVola Avance ou Epargne
4 Retrait d'argent
5 Paiment Factures & Partenaires
# Page suivante

1_____________________
        CANCEL    SEND

Screen #3 

ACHETER CREDIT OU OFFRE TELMA
1 Credit pour omn numero
2 Credit pour autre numero
3 Recharge Moon & Hotspot Wifi
4 Offre pour mon numero
5 Offre por autre numero
 
5_____________________
        CANCEL    SEND

Screen #4 

Entrer numero tel.: (Saisir 9 pour afficher le reportoise MVola)

 034..._______________
        CANCEL    SEND

Screen #5 

ENVOYER UNE OFFRE
1. MORA (VOIX-SMS-INTERNET)
2. FIRST (VOIX-SMS-INTERNET)
3. YELLOW (SMS-INTERNET)
4. TELMA Net (INTERNET)

4_____________________
        CANCEL    SEND

Screen #6 

TELMA Net (INTERNET)
1 . NET JOURNALIER)
2 . NET HEBDOMADAIRE
3 . NET MENSUEL (<10 Go)
4 . NET MENSUEL + (>=10 Go)
5 . NET PAYER MENSUALITIES EN AVANCE

3_____________________
        CANCEL    SEND

Screen #7 

NET MENSUEL (<10 Go)
1 . NET ONE MONTH 250 Mo (10000 Ar)
2 . NET ONE MONTH 500 Mo (15000 Ar)
3 . NET ONE MONTH 2 Go 25000 Ar)
4 . NET ONE MONTH 3 Go (50000 Ar)
# Page suivante

3_____________________
        CANCEL    SEND

Screen #8 

Pour accepter d'acheter l'offre NET
ONCE MONTH 2 Go d'un montant de
25000Ar pour 034 .... depuis votre
compte MVola

****__________________  <- secret code
        CANCEL    SEND

Screen #9

L'offre de 034 80 740 74 a bien ete changee
en NET ONCE MONTH 2 Go. Telma toujours
plus pour vous
                  OK


Confirmation received by SMS: 

L'achat d'un Credit Telma de
25 000 Ar reussi. Votre nouveau
solde MVola est de ... Ar.
Ref: ...

Codes can be stringed together and saved in the address book of a phone to renew subscriptions in one call action to the number of the same SIM or for a number on a second device and SIM and external number, such as a tablet or PC which typically do not have a SIM dialing pad.

This example string will add a 2GB week-long mobile internet access data credit to a external number: 

#111*1*1*5*0346630956*4*2*3*????# <-- replace ???? with a four-digit secret code.

Or if you don't want to save the secret Mvola code in yuur address book, end the sequence in the saved string before the last step, for example: 

#111*1*1*5*0348074074*4*2*3#

History and key events

Telma's history dates back to 1896 when the first phone line was installed in Antananarivo.

1904, the first phone boxes were made available in the capital.

It was however not until 1971 that the first international call was made.

With advent of the digital revolution in 1995 the internet arrived in Madagascar, initially limited to a slow satellite connection.

1996, Telma provided the infrastructure for the launch of Orange and in 1997 for Airtel.

2000, a VSAT system was installed improving connectivity.

2004, Telma was privatised.

2005, ADSL was launched and fixed wireless (CDMA) soon followed.

2006, Fiber Optic lines were installed in the capital, and 'Telma Mobile' was launched. In 2008 the National Backbone in Fiber Optics was etablished. The same year, Telma reached one million subscribers!

Thereafter in 2008, mobile internet became available and in 2009 the country's first 3G+ network was introduced, paving the way for the oncoming mobile internet revolution.

2010, Telma connected with EASSy, the Eastern Africa Submarine Cable System, now providing the country with high-speed access via the African continent.

In the same year, Telma launched MVola, the country's first mobile banking service in Madagascar. Thereafter, Telma's highly popular low-cost package M'Ora was launched.

2011, the MADAREN network connected high schools and universities directly with the National Backbone.

In the same year, MVola and Western Union partnered to make international bank transfers possible via mobile phones.

Since 2012 Telma extended their mobile payment system to allow for water and electricity bills to be paid by the local population.

2013, the Northern Backbone was launched with Fiber Optic cables. The first low cost US$ 100 tablet and 'Telma Star' smartphone were introduced.

2015, Telma lanched the Southern Backbone as well as The Nosy Be Backbone with fiber optic lines. In the same year, 4G mobile internet was made available nationwide.

2016, National Fiber Optic cables were upgraded. Launch of first 4G smartphone priced at $US 70. Launch of Telma in Comores.

2017, Payment of taxes made possible via MVola. Telma Sekolo (school) project begins construction of 50 schools across Madagascar.

Telma timeline 1896-2017.jpg

TELMA Foundation

The TELMA Foundation, created in 2008, was set up by the TELMA Group to help Madagascar with its social and environmental challenges. The organisation became recognised as a public service in 2011 and was awarded Best Humanitarian Actor in Madagascar in 2013 by United Nations. For more information, visit http://www.telma.mg/fondation and https://www.facebook.com/FondationTelma

More information

Retrieved from "https://madacamp.com/index.php?title=Telma&oldid=59546"